Effective Date: 14th November 2024
Welcome to the Reid & Taylor Apparel platform (“we,” “us,” or “our”). We are committed to safeguarding your privacy, handling your data responsibly, and ensuring a seamless shopping experience. This Privacy Policy outlines how we collect, use, and share your information, and provides details on returns, exchanges, and other important aspects of your shopping experience with us. By accessing our platform or making a purchase, you consent to the practices outlined in this policy.
Returns & Exchange Policy
We strive for customer satisfaction. If you’re unsatisfied with your purchase, please review our return and exchange policies below.
● Return Period: Returns are accepted within 15 days of purchase.
● Condition of Items: Items must be unworn, unwashed, with original tags, and in original packaging.
● Proof of Purchase: A valid receipt or order confirmation is required for processing returns or exchanges.
Certain items are non-returnable, including:
● Personalized Items: Custom or personalized items cannot be returned.
● Final Sale Items: Items marked as “final sale” or “clearance.”
● Perishable or Hygienic Goods: Certain personal or perishable items may not be eligible for return.
● Initiating a Return: To initiate return please log on to your account on the website, the return/exchange can be initiated from the orders Section of your profile. You will receive a mail confirmation of the same.
● Return Shipping: Reverse pick up will be done from our side where ever feasible. In the extreme circumstances, you may be asked to send the products through a reliable courier if reverse pickup facility is not available in your area
- Refund Method: The amount will be refunded post product pick up and quality check by our team. The amount will be refunded either in source account or as per your confirmation depending on the mode of payment used while placing the order.
- For Credit card/Debit card/Net Banking payments, it may take up to 2-5 business days for the refund amount to reflect in your account (depending upon your bank).
- For COD payments : Refunds are processed to the account details provided by you and credited within 5-7 business days, depending on your bank’s policy.
- Deductions: Shipping fees and any restocking charges may be deducted from the refund.
- Partial Refunds: Items showing wear or missing parts may be subject to partial refunds.
No payments shall be processed for products received as damage / defective or found to be damage / defective or worn upon inspection.
- Exchange Period: Exchanges are allowed within 15 days of purchase.
- Exchange Process: The Exchange can be initiated by logging to your orders section of your account on our website. In case you have issues in doing so please mail us on support@rtil.in and we will assist you with your query.
If an item is received damaged or defective, contact us at support@rtil.in with photos of the item, and we will provide a replacement or full refund.
Returns & Exchange Policy
We strive for customer satisfaction. If you’re unsatisfied with your purchase, please review our return and exchange policies below.
● Return Period: Returns are accepted within 15 days of purchase.
● Condition of Items: Items must be unworn, unwashed, with original tags, and in original packaging.
● Proof of Purchase: A valid receipt or order confirmation is required for processing returns or exchanges.
Certain items are non-returnable, including:
● Personalized Items: Custom or personalized items cannot be returned.
● Final Sale Items: Items marked as “final sale” or “clearance.”
● Perishable or Hygienic Goods: Certain personal or perishable items may not be eligible for return.
● Initiating a Return: To initiate return please log on to your account on the website, the return/exchange can be initiated from the orders Section of your profile. You will receive a mail confirmation of the same.
● Return Shipping: Reverse pick up will be done from our side where ever feasible. In the extreme circumstances, you may be asked to send the products through a reliable courier if reverse pickup facility is not available in your area
- Refund Method: The amount will be refunded post product pick up and quality check by our team. The amount will be refunded either in source account or as per your confirmation depending on the mode of payment used while placing the order.
- For Credit card/Debit card/Net Banking payments, it may take up to 2-5 business days for the refund amount to reflect in your account (depending upon your bank).
- For COD payments : Refunds are processed to the account details provided by you and credited within 5-7 business days, depending on your bank’s policy.
- Deductions: Shipping fees and any restocking charges may be deducted from the refund.
- Partial Refunds: Items showing wear or missing parts may be subject to partial refunds.
No payments shall be processed for products received as damage / defective or found to be damage / defective or worn upon inspection.
- Exchange Period: Exchanges are allowed within 15 days of purchase.
- Exchange Process: The Exchange can be initiated by logging to your orders section of your account on our website. In case you have issues in doing so please mail us on support@rtil.in and we will assist you with your query.
If an item is received damaged or defective, contact us at support@rtil.in with photos of the item, and we will provide a replacement or full refund.
Returns & Exchange Policy
We strive for customer satisfaction. If you’re unsatisfied with your purchase, please review our return and exchange policies below.
● Return Period: Returns are accepted within 15 days of purchase.
● Condition of Items: Items must be unworn, unwashed, with original tags, and in original packaging.
● Proof of Purchase: A valid receipt or order confirmation is required for processing returns or exchanges.
Certain items are non-returnable, including:
● Personalized Items: Custom or personalized items cannot be returned.
● Final Sale Items: Items marked as “final sale” or “clearance.”
● Perishable or Hygienic Goods: Certain personal or perishable items may not be eligible for return.
● Initiating a Return: To initiate return please log on to your account on the website, the return/exchange can be initiated from the orders Section of your profile. You will receive a mail confirmation of the same.
● Return Shipping: Reverse pick up will be done from our side where ever feasible. In the extreme circumstances, you may be asked to send the products through a reliable courier if reverse pickup facility is not available in your area
- Refund Method: The amount will be refunded post product pick up and quality check by our team. The amount will be refunded either in source account or as per your confirmation depending on the mode of payment used while placing the order.
- For Credit card/Debit card/Net Banking payments, it may take up to 2-5 business days for the refund amount to reflect in your account (depending upon your bank).
- For COD payments : Refunds are processed to the account details provided by you and credited within 5-7 business days, depending on your bank’s policy.
- Deductions: Shipping fees and any restocking charges may be deducted from the refund.
- Partial Refunds: Items showing wear or missing parts may be subject to partial refunds.
No payments shall be processed for products received as damage / defective or found to be damage / defective or worn upon inspection.
- Exchange Period: Exchanges are allowed within 15 days of purchase.
- Exchange Process: The Exchange can be initiated by logging to your orders section of your account on our website. In case you have issues in doing so please mail us on support@rtil.in and we will assist you with your query.
If an item is received damaged or defective, contact us at support@rtil.in with photos of the item, and we will provide a replacement or full refund.
Returns & Exchange Policy
We strive for customer satisfaction. If you’re unsatisfied with your purchase, please review our return and exchange policies below.
● Return Period: Returns are accepted within 15 days of purchase.
● Condition of Items: Items must be unworn, unwashed, with original tags, and in original packaging.
● Proof of Purchase: A valid receipt or order confirmation is required for processing returns or exchanges.
Certain items are non-returnable, including:
● Personalized Items: Custom or personalized items cannot be returned.
● Final Sale Items: Items marked as “final sale” or “clearance.”
● Perishable or Hygienic Goods: Certain personal or perishable items may not be eligible for return.
● Initiating a Return: To initiate return please log on to your account on the website, the return/exchange can be initiated from the orders Section of your profile. You will receive a mail confirmation of the same.
● Return Shipping: Reverse pick up will be done from our side where ever feasible. In the extreme circumstances, you may be asked to send the products through a reliable courier if reverse pickup facility is not available in your area
- Refund Method: The amount will be refunded post product pick up and quality check by our team. The amount will be refunded either in source account or as per your confirmation depending on the mode of payment used while placing the order.
- For Credit card/Debit card/Net Banking payments, it may take up to 2-5 business days for the refund amount to reflect in your account (depending upon your bank).
- For COD payments : Refunds are processed to the account details provided by you and credited within 5-7 business days, depending on your bank’s policy.
- Deductions: Shipping fees and any restocking charges may be deducted from the refund.
- Partial Refunds: Items showing wear or missing parts may be subject to partial refunds.
No payments shall be processed for products received as damage / defective or found to be damage / defective or worn upon inspection.
- Exchange Period: Exchanges are allowed within 15 days of purchase.
- Exchange Process: The Exchange can be initiated by logging to your orders section of your account on our website. In case you have issues in doing so please mail us on support@rtil.in and we will assist you with your query.
If an item is received damaged or defective, contact us at support@rtil.in with photos of the item, and we will provide a replacement or full refund.
Returns & Exchange Policy
We strive for customer satisfaction. If you’re unsatisfied with your purchase, please review our return and exchange policies below.
● Return Period: Returns are accepted within 15 days of purchase.
● Condition of Items: Items must be unworn, unwashed, with original tags, and in original packaging.
● Proof of Purchase: A valid receipt or order confirmation is required for processing returns or exchanges.
Certain items are non-returnable, including:
● Personalized Items: Custom or personalized items cannot be returned.
● Final Sale Items: Items marked as “final sale” or “clearance.”
● Perishable or Hygienic Goods: Certain personal or perishable items may not be eligible for return.
● Initiating a Return: To initiate return please log on to your account on the website, the return/exchange can be initiated from the orders Section of your profile. You will receive a mail confirmation of the same.
● Return Shipping: Reverse pick up will be done from our side where ever feasible. In the extreme circumstances, you may be asked to send the products through a reliable courier if reverse pickup facility is not available in your area
- Refund Method: The amount will be refunded post product pick up and quality check by our team. The amount will be refunded either in source account or as per your confirmation depending on the mode of payment used while placing the order.
- For Credit card/Debit card/Net Banking payments, it may take up to 2-5 business days for the refund amount to reflect in your account (depending upon your bank).
- For COD payments : Refunds are processed to the account details provided by you and credited within 5-7 business days, depending on your bank’s policy.
- Deductions: Shipping fees and any restocking charges may be deducted from the refund.
- Partial Refunds: Items showing wear or missing parts may be subject to partial refunds.
No payments shall be processed for products received as damage / defective or found to be damage / defective or worn upon inspection.
- Exchange Period: Exchanges are allowed within 15 days of purchase.
- Exchange Process: The Exchange can be initiated by logging to your orders section of your account on our website. In case you have issues in doing so please mail us on support@rtil.in and we will assist you with your query.
If an item is received damaged or defective, contact us at support@rtil.in with photos of the item, and we will provide a replacement or full refund.
Returns & Exchange Policy
We strive for customer satisfaction. If you’re unsatisfied with your purchase, please review our return and exchange policies below.
● Return Period: Returns are accepted within 15 days of purchase.
● Condition of Items: Items must be unworn, unwashed, with original tags, and in original packaging.
● Proof of Purchase: A valid receipt or order confirmation is required for processing returns or exchanges.
Certain items are non-returnable, including:
● Personalized Items: Custom or personalized items cannot be returned.
● Final Sale Items: Items marked as “final sale” or “clearance.”
● Perishable or Hygienic Goods: Certain personal or perishable items may not be eligible for return.
● Initiating a Return: To initiate return please log on to your account on the website, the return/exchange can be initiated from the orders Section of your profile. You will receive a mail confirmation of the same.
● Return Shipping: Reverse pick up will be done from our side where ever feasible. In the extreme circumstances, you may be asked to send the products through a reliable courier if reverse pickup facility is not available in your area
- Refund Method: The amount will be refunded post product pick up and quality check by our team. The amount will be refunded either in source account or as per your confirmation depending on the mode of payment used while placing the order.
- For Credit card/Debit card/Net Banking payments, it may take up to 2-5 business days for the refund amount to reflect in your account (depending upon your bank).
- For COD payments : Refunds are processed to the account details provided by you and credited within 5-7 business days, depending on your bank’s policy.
- Deductions: Shipping fees and any restocking charges may be deducted from the refund.
- Partial Refunds: Items showing wear or missing parts may be subject to partial refunds.
No payments shall be processed for products received as damage / defective or found to be damage / defective or worn upon inspection.
- Exchange Period: Exchanges are allowed within 15 days of purchase.
- Exchange Process: The Exchange can be initiated by logging to your orders section of your account on our website. In case you have issues in doing so please mail us on support@rtil.in and we will assist you with your query.
If an item is received damaged or defective, contact us at support@rtil.in with photos of the item, and we will provide a replacement or full refund.
Returns & Exchange Policy
We strive for customer satisfaction. If you’re unsatisfied with your purchase, please review our return and exchange policies below.
● Return Period: Returns are accepted within 15 days of purchase.
● Condition of Items: Items must be unworn, unwashed, with original tags, and in original packaging.
● Proof of Purchase: A valid receipt or order confirmation is required for processing returns or exchanges.
Certain items are non-returnable, including:
● Personalized Items: Custom or personalized items cannot be returned.
● Final Sale Items: Items marked as “final sale” or “clearance.”
● Perishable or Hygienic Goods: Certain personal or perishable items may not be eligible for return.
● Initiating a Return: To initiate return please log on to your account on the website, the return/exchange can be initiated from the orders Section of your profile. You will receive a mail confirmation of the same.
● Return Shipping: Reverse pick up will be done from our side where ever feasible. In the extreme circumstances, you may be asked to send the products through a reliable courier if reverse pickup facility is not available in your area
- Refund Method: The amount will be refunded post product pick up and quality check by our team. The amount will be refunded either in source account or as per your confirmation depending on the mode of payment used while placing the order.
- For Credit card/Debit card/Net Banking payments, it may take up to 2-5 business days for the refund amount to reflect in your account (depending upon your bank).
- For COD payments : Refunds are processed to the account details provided by you and credited within 5-7 business days, depending on your bank’s policy.
- Deductions: Shipping fees and any restocking charges may be deducted from the refund.
- Partial Refunds: Items showing wear or missing parts may be subject to partial refunds.
No payments shall be processed for products received as damage / defective or found to be damage / defective or worn upon inspection.
- Exchange Period: Exchanges are allowed within 15 days of purchase.
- Exchange Process: The Exchange can be initiated by logging to your orders section of your account on our website. In case you have issues in doing so please mail us on support@rtil.in and we will assist you with your query.
If an item is received damaged or defective, contact us at support@rtil.in with photos of the item, and we will provide a replacement or full refund.
