Effective Date: 14th November 2024
Welcome to the Reid & Taylor Apparel platform (“we,” “us,” or “our”). We are committed to safeguarding your privacy, handling your data responsibly, and ensuring a seamless shopping experience. This Privacy Policy outlines how we collect, use, and share your information, and provides details on returns, exchanges, and other important aspects of your shopping experience with us. By accessing our platform or making a purchase, you consent to the practices outlined in this policy.
Returns & Exchange Policy
We strive for customer satisfaction. If you’re unsatisfied with your purchase, please review our return and exchange policies below.
● Return Period: Returns are accepted within 15 days of purchase.
● Condition of Items: Items must be unworn, unwashed, with original tags, and in original packaging.
● Proof of Purchase: A valid receipt or order confirmation is required for processing returns or exchanges.
Certain items are non-returnable, including:
● Personalized Items: Custom or personalized items cannot be returned.
● Final Sale Items: Items marked as “final sale” or “clearance.”
● Perishable or Hygienic Goods: Certain personal or perishable items may not be eligible for return.
● Initiating a Return: To start a return, contact us at support@rtil.in with your order details. We will provide instructions and a return authorization number.
● Return Shipping: Customers are responsible for return shipping fees unless the item was incorrect or defective.
● Return Confirmation: Once received and inspected, we will notify you about the status of your refund.
Refund Method: Refunds are processed to the original payment method within 15 days after inspection.
● Deductions: Shipping fees and any restocking charges may be deducted from the refund.
● Partial Refunds: Items showing wear or missing parts may be subject to partial refunds.
No payments shall be processed for products received as damage / defective or found to be damage / defective or worn upon inspection.
● Exchange Period: Exchanges are allowed within 7 days of purchase.
● Exchange Process: Contact us at support@rtil.in to check availability and initiate an exchange.
● Shipping Costs for Exchanges: Customers are responsible for shipping costs on exchanges unless the exchange is due to a defect.
If an item is received damaged or defective, contact us at support@rtil.in with photos of the item, and we will provide a replacement or full refund.
Returns & Exchange Policy
We strive for customer satisfaction. If you’re unsatisfied with your purchase, please review our return and exchange policies below.
● Return Period: Returns are accepted within 15 days of purchase.
● Condition of Items: Items must be unworn, unwashed, with original tags, and in original packaging.
● Proof of Purchase: A valid receipt or order confirmation is required for processing returns or exchanges.
Certain items are non-returnable, including:
● Personalized Items: Custom or personalized items cannot be returned.
● Final Sale Items: Items marked as “final sale” or “clearance.”
● Perishable or Hygienic Goods: Certain personal or perishable items may not be eligible for return.
● Initiating a Return: To start a return, contact us at support@rtil.in with your order details. We will provide instructions and a return authorization number.
● Return Shipping: Customers are responsible for return shipping fees unless the item was incorrect or defective.
● Return Confirmation: Once received and inspected, we will notify you about the status of your refund.
Refund Method: Refunds are processed to the original payment method within 15 days after inspection.
● Deductions: Shipping fees and any restocking charges may be deducted from the refund.
● Partial Refunds: Items showing wear or missing parts may be subject to partial refunds.
No payments shall be processed for products received as damage / defective or found to be damage / defective or worn upon inspection.
● Exchange Period: Exchanges are allowed within 7 days of purchase.
● Exchange Process: Contact us at support@rtil.in to check availability and initiate an exchange.
● Shipping Costs for Exchanges: Customers are responsible for shipping costs on exchanges unless the exchange is due to a defect.
If an item is received damaged or defective, contact us at support@rtil.in with photos of the item, and we will provide a replacement or full refund.
Returns & Exchange Policy
We strive for customer satisfaction. If you’re unsatisfied with your purchase, please review our return and exchange policies below.
● Return Period: Returns are accepted within 15 days of purchase.
● Condition of Items: Items must be unworn, unwashed, with original tags, and in original packaging.
● Proof of Purchase: A valid receipt or order confirmation is required for processing returns or exchanges.
Certain items are non-returnable, including:
● Personalized Items: Custom or personalized items cannot be returned.
● Final Sale Items: Items marked as “final sale” or “clearance.”
● Perishable or Hygienic Goods: Certain personal or perishable items may not be eligible for return.
● Initiating a Return: To start a return, contact us at support@rtil.in with your order details. We will provide instructions and a return authorization number.
● Return Shipping: Customers are responsible for return shipping fees unless the item was incorrect or defective.
● Return Confirmation: Once received and inspected, we will notify you about the status of your refund.
Refund Method: Refunds are processed to the original payment method within 15 days after inspection.
● Deductions: Shipping fees and any restocking charges may be deducted from the refund.
● Partial Refunds: Items showing wear or missing parts may be subject to partial refunds.
No payments shall be processed for products received as damage / defective or found to be damage / defective or worn upon inspection.
● Exchange Period: Exchanges are allowed within 7 days of purchase.
● Exchange Process: Contact us at support@rtil.in to check availability and initiate an exchange.
● Shipping Costs for Exchanges: Customers are responsible for shipping costs on exchanges unless the exchange is due to a defect.
If an item is received damaged or defective, contact us at support@rtil.in with photos of the item, and we will provide a replacement or full refund.
Returns & Exchange Policy
We strive for customer satisfaction. If you’re unsatisfied with your purchase, please review our return and exchange policies below.
● Return Period: Returns are accepted within 15 days of purchase.
● Condition of Items: Items must be unworn, unwashed, with original tags, and in original packaging.
● Proof of Purchase: A valid receipt or order confirmation is required for processing returns or exchanges.
Certain items are non-returnable, including:
● Personalized Items: Custom or personalized items cannot be returned.
● Final Sale Items: Items marked as “final sale” or “clearance.”
● Perishable or Hygienic Goods: Certain personal or perishable items may not be eligible for return.
● Initiating a Return: To start a return, contact us at support@rtil.in with your order details. We will provide instructions and a return authorization number.
● Return Shipping: Customers are responsible for return shipping fees unless the item was incorrect or defective.
● Return Confirmation: Once received and inspected, we will notify you about the status of your refund.
Refund Method: Refunds are processed to the original payment method within 15 days after inspection.
● Deductions: Shipping fees and any restocking charges may be deducted from the refund.
● Partial Refunds: Items showing wear or missing parts may be subject to partial refunds.
No payments shall be processed for products received as damage / defective or found to be damage / defective or worn upon inspection.
● Exchange Period: Exchanges are allowed within 7 days of purchase.
● Exchange Process: Contact us at support@rtil.in to check availability and initiate an exchange.
● Shipping Costs for Exchanges: Customers are responsible for shipping costs on exchanges unless the exchange is due to a defect.
If an item is received damaged or defective, contact us at support@rtil.in with photos of the item, and we will provide a replacement or full refund.
Returns & Exchange Policy
We strive for customer satisfaction. If you’re unsatisfied with your purchase, please review our return and exchange policies below.
● Return Period: Returns are accepted within 15 days of purchase.
● Condition of Items: Items must be unworn, unwashed, with original tags, and in original packaging.
● Proof of Purchase: A valid receipt or order confirmation is required for processing returns or exchanges.
Certain items are non-returnable, including:
● Personalized Items: Custom or personalized items cannot be returned.
● Final Sale Items: Items marked as “final sale” or “clearance.”
● Perishable or Hygienic Goods: Certain personal or perishable items may not be eligible for return.
● Initiating a Return: To start a return, contact us at support@rtil.in with your order details. We will provide instructions and a return authorization number.
● Return Shipping: Customers are responsible for return shipping fees unless the item was incorrect or defective.
● Return Confirmation: Once received and inspected, we will notify you about the status of your refund.
Refund Method: Refunds are processed to the original payment method within 15 days after inspection.
● Deductions: Shipping fees and any restocking charges may be deducted from the refund.
● Partial Refunds: Items showing wear or missing parts may be subject to partial refunds.
No payments shall be processed for products received as damage / defective or found to be damage / defective or worn upon inspection.
● Exchange Period: Exchanges are allowed within 7 days of purchase.
● Exchange Process: Contact us at support@rtil.in to check availability and initiate an exchange.
● Shipping Costs for Exchanges: Customers are responsible for shipping costs on exchanges unless the exchange is due to a defect.
If an item is received damaged or defective, contact us at support@rtil.in with photos of the item, and we will provide a replacement or full refund.
Returns & Exchange Policy
We strive for customer satisfaction. If you’re unsatisfied with your purchase, please review our return and exchange policies below.
● Return Period: Returns are accepted within 15 days of purchase.
● Condition of Items: Items must be unworn, unwashed, with original tags, and in original packaging.
● Proof of Purchase: A valid receipt or order confirmation is required for processing returns or exchanges.
Certain items are non-returnable, including:
● Personalized Items: Custom or personalized items cannot be returned.
● Final Sale Items: Items marked as “final sale” or “clearance.”
● Perishable or Hygienic Goods: Certain personal or perishable items may not be eligible for return.
● Initiating a Return: To start a return, contact us at support@rtil.in with your order details. We will provide instructions and a return authorization number.
● Return Shipping: Customers are responsible for return shipping fees unless the item was incorrect or defective.
● Return Confirmation: Once received and inspected, we will notify you about the status of your refund.
Refund Method: Refunds are processed to the original payment method within 15 days after inspection.
● Deductions: Shipping fees and any restocking charges may be deducted from the refund.
● Partial Refunds: Items showing wear or missing parts may be subject to partial refunds.
No payments shall be processed for products received as damage / defective or found to be damage / defective or worn upon inspection.
● Exchange Period: Exchanges are allowed within 7 days of purchase.
● Exchange Process: Contact us at support@rtil.in to check availability and initiate an exchange.
● Shipping Costs for Exchanges: Customers are responsible for shipping costs on exchanges unless the exchange is due to a defect.
If an item is received damaged or defective, contact us at support@rtil.in with photos of the item, and we will provide a replacement or full refund.
Returns & Exchange Policy
We strive for customer satisfaction. If you’re unsatisfied with your purchase, please review our return and exchange policies below.
● Return Period: Returns are accepted within 15 days of purchase.
● Condition of Items: Items must be unworn, unwashed, with original tags, and in original packaging.
● Proof of Purchase: A valid receipt or order confirmation is required for processing returns or exchanges.
Certain items are non-returnable, including:
● Personalized Items: Custom or personalized items cannot be returned.
● Final Sale Items: Items marked as “final sale” or “clearance.”
● Perishable or Hygienic Goods: Certain personal or perishable items may not be eligible for return.
● Initiating a Return: To start a return, contact us at support@rtil.in with your order details. We will provide instructions and a return authorization number.
● Return Shipping: Customers are responsible for return shipping fees unless the item was incorrect or defective.
● Return Confirmation: Once received and inspected, we will notify you about the status of your refund.
Refund Method: Refunds are processed to the original payment method within 15 days after inspection.
● Deductions: Shipping fees and any restocking charges may be deducted from the refund.
● Partial Refunds: Items showing wear or missing parts may be subject to partial refunds.
No payments shall be processed for products received as damage / defective or found to be damage / defective or worn upon inspection.
● Exchange Period: Exchanges are allowed within 7 days of purchase.
● Exchange Process: Contact us at support@rtil.in to check availability and initiate an exchange.
● Shipping Costs for Exchanges: Customers are responsible for shipping costs on exchanges unless the exchange is due to a defect.
If an item is received damaged or defective, contact us at support@rtil.in with photos of the item, and we will provide a replacement or full refund.
